Shipping Policy

Shipping Destinations

• Shinisen LLC ships worldwide, with exceptions for certain restricted regions.

• Orders are shipped from trusted suppliers and partners.

Shipping Methods and Costs

• Shipping fees are calculated based on the destination, weight, and dimensions of the products.

• Available shipping options and costs will be displayed at checkout.

Processing Time

• Orders are typically processed within 1–3 business days.

• During peak seasons or promotional events, processing may take longer.

Delivery Times

• U.S. Orders: 5–10 business days.

• International Orders: 10–21 business days, depending on location.

• Delivery timelines are estimates and do not account for customs delays or other unforeseen circumstances.

Tracking Information

• A tracking number will be provided once your order ships. You can monitor your shipment through our website or the carrier's portal.

Customs and Duties

• International orders may be subject to customs fees, duties, or taxes upon arrival. These charges are the responsibility of the customer and vary by country.

Returns Policy

Eligibility for Returns

• Products must be returned within 14 days of delivery.

• Items must be unused, in their original packaging, and in the same condition as received.

• Non-returnable items include:

  • Opened cosmetics or personal care products.

  • Intimate items, such as sex toys, for hygiene reasons.

  • Sale or clearance items.

How to Initiate a Return

1. Contact our support team at support@shinisen.com with your order number and reason for the return.

2. If approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.

• For U.S. returns, a prepaid label may be provided in certain cases.

Refund Policy

Refund Eligibility

• Approved returns will be refunded to the original payment method.

• Shipping fees are non-refundable, except in cases of defective or incorrect items.

Refund Processing Time

• Refunds will be processed within 7–10 business days after we receive and inspect the returned item.

Damaged or Defective Items

• If your item arrives damaged or defective, contact us within 48 hours of delivery for a replacement or refund. Provide photos of the damage for faster resolution.

Exchanges

At this time, Shinisen LLC does not offer direct exchanges. Please return the original item and place a new order for the desired product.

Order Cancellations and Modifications

• Orders can be canceled or modified before they are shipped. Contact us immediately at support@shinisen.com for assistance.

• Once an order is shipped, it cannot be canceled.

Contact Us

If you have any questions or concerns regarding shipping or returns, reach out to us:

Shinisen LLC
Email: support@shinisen.com
Address: 36 South 18th Avenue, Suite D, Brighton, CO 80601
Phone: +1 (810) 276-6255